Refund policy

Return and Refund Policy:

(*commissioned work falls outside of our general return policy)

We want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy for art prints and related items, starting from the date you receive your order.

To be eligible for a return, please ensure that the item is in its original condition, unused, and with all tags intact. It should be returned in its original packaging, and you will need to provide proof of purchase or a receipt.

To initiate a return, please contact us at sales@allyourlittlefaces.com. We will guide you through the return process, providing a return shipping label and detailed instructions on where and how to send the package. Please note that we cannot accept returns without prior authorization.

If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and promptly contact us. We will assess the issue and work towards resolving it to your satisfaction.

Certain items are exempt from returns, including perishable goods, custom products, personalized items, and personal care goods. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If you have any concerns about a specific item, please reach out to us for clarification.

Please note that sale items and gift cards are non-refundable and cannot be returned.

Exchanges:

We currently do not offer direct exchanges for different sizes or colors. If you are unsure about the size, we recommend referring to our sizing charts, which can be found in the product description section for each item or contact us directly through the contact page.

Refunds:

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund.

Refunds are only issued in cases where customers receive incorrect or damaged items. If this applies to your situation, please contact us at sales@allyourlittlefaces.com, providing photos of the wrong or damaged items. We will promptly assist you in resolving the issue.

If you have any further questions or concerns about our return and refund policy, please don't hesitate to contact us at sales@allyourlittlefaces.com. We are here to assist you.

*Commissioned work:

Commissioned artworks are custom-made pieces specifically created based on your unique requirements. As such, commissioned work falls outside of our general return policy. Any return or refund requests for commissioned pieces will be handled on a case-by-case basis as outlined in the commission contract or agreement. We strive to ensure your complete satisfaction with commissioned artwork, and specific terms and conditions regarding returns and refunds will be stated in the contract.

If you have any questions or concerns about the return policy for commissioned work, please refer to your commission contract or agreement, or feel free to contact us directly for further clarification.